What is the 10 and 5 rule?

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.

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What is the 10 5 way?

If a guest walks by an employee within ten feet, the employee should make eye contact and smile. If that guest walks by within five feet, the employee should say, “Hello.”

How would you use 10 and 5 technique to greet customers?

The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter.

When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave.
When customers are 5 feet away from you, greet them verbally.

What is the 15 5 rule in hospitality?

The worker should acknowledge the visitor’s presence, usually with eye contact, a friendly nod or some other gesture. Then, when the subject comes within 5 feet, the employee should smile and say hello. It’s called the “15/5 rule,” and employees must apply it to each other as well as those they serve.

What is the 10 ft rule?

When a customer is greeted by an employee that they come within a certain distance of, it is commonly referred to as the “10-Foot Rule”. That is, whenever an employee comes within 10 feet of a customer, the employee greets the person with a cheerful hello, or simply makes eye contact, smiles and nods his or her head.

What is the customer service 10 foot rule?

For those of you who don’t know, the 10-foot rule is simply the regular acknowledging and greeting of your customers. If a customer is within 10 feet of you, they should be engaged. Why is this rule so popular and so important?

What is Walmart’s 10-foot rule?

The 10-foot Rule is one of Walmart’s secrets to customer service. During his many store visits, Sam Walton encouraged associates to take this pledge: “I solemnly promise and declare that every customer that comes within 10 feet of me, I will smile, look them in the eye, greet them, and ask if I can help them.”

What is the customer service 10-foot rule?

What is the 10 10 rule in customer service?

For example, challenge yourself to answer your telephone within 10 seconds of the first ring. Respond to important email messages within 10 minutes after you have received them. When you need to be away from your desk, return all of your phone calls within 10 minutes of returning. Smile at 10 co-workers each day.

What is the 10 4 rule for friendliness?

The rule is as follows: Any time you’re within 10 feet of someone, make solid eye contact and smile, and when within 4 feet, greet them verbally.

What is the 10 and 5 staff rule?

Understanding the 10 and 5 Staff Rule. Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.

What is the 10 and 5 rule in Hospitality Management?

Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.