Avoid sending lengthy messages. If the information to be shared is more than few sentences long, then it is advisable to either email the person or call. Long texts get broken into parts which can be annoying for the recipient and defeats the purpose of using SMS – to deliver information in a short concise manner.

What are the rules related to a business SMS?

Avoid sending lengthy messages. If the information to be shared is more than few sentences long, then it is advisable to either email the person or call. Long texts get broken into parts which can be annoying for the recipient and defeats the purpose of using SMS – to deliver information in a short concise manner.

Do employees have to opt in for text messages?

Legally you can’t include people in a mass text message using a text messaging platform if you don’t have their consent. Treat opt-in like any other part of the workplace. If you’re working here, you need to opt-in, so you’re in the loop.

Can I be fired for text messages?

Can I be fired by a text message? The simple answer is Yes. While it is unprofessional and rude, unless you have an employment contract or the real reason for the termination is an illegal reason, as discussed below, firing via text message is perfectly legal.

Are text messages protected by law?

The Telephone Consumer Protection Act (TCPA) was passed by the United States Congress in 1991 and signed into law by President George H. W. Bush. In short, this legislation limits the use of “automatic dialing systems, artificial or prerecorded voice messages, SMS text messages, and fax machines.”

Does GDPR apply to text messages?

The short answer is, yes, you can continue to text your customers, and no, you don’t necessarily need to re-request their permission to do so, but it’s essential that you familiarise yourself with the basics of the GDPR to ensure that you are compliant.

Can you text people who have not opted in?

Even if a company already has a relationship with (or the phone number of) an intended recipient, it may only text message if it has opt-in consent. The only exception is a real emergency. The takeaway: don’t hit send on a text message to ask for opt-in.

How do I opt-out of text companies?

The most common way to stop receiving texts from an automated system is to reply with the word STOP. Some businesses also allow other phrases, like QUIT, OPT-OUT, UNSUBSCRIBE, CANCEL, etc. Unless the entity texting you directs you to use one of those phrases, your best bet is to use the word STOP.

Can a company read your text messages on a company phone?

Recently, we’ve heard from folks concerned about the possibility of their employer being able to monitor their work-provided phone or laptop. The short answer is yes, your employer can monitor you through nearly any device they provide you (laptop, phone, etc.).

Can my boss read my text messages on a company phone?

Your employer may monitor your personal text messages on your company cell phone. Employees of private companies should have no expectation of privacy when using company-issued hand-held communication devices.

Are text messages public domain?

Official laws vary by jurisdiction, but text messages are indeed part of the public record. State governments require that all electronic messages sent from government-issued devices, as well as government communications sent from privately owned devices, by law must be treated as public records.

Should your company have a texting policy at work?

Your company’s policy for text messaging at work will depend entirely on your company’s size, area of expertise, and culture, as well as the overall productivity of your workers. If your company requires employees to drive, for example, then you should absolutely forbid them from using their cellphones while driving.

What is the best policy for employees who text on break?

A totally permissive, “anything goes” policy that encourages employees to moderate their own behavior. A “middle of the road” policy that limits texting in some instances, while allowing it in others (for example, while on break or out of company meetings).

What is the best policy for texting and cellphone use?

The best policy regarding texting and cellphone use for your company will be one that was developed specifically with your business and employees in mind. Before making a sweeping ban on cellphones throughout your company, ask yourself whether cellphone usage really is acting as a drain on productivity.

How do you get employees to stop texting on the job?

An outright ban on texting and personal device usage while on the job. A totally permissive, “anything goes” policy that encourages employees to moderate their own behavior. A “middle of the road” policy that limits texting in some instances, while allowing it in others (for example, while on break or out of company meetings).